Feedback

• How do I return an item?

  How long do I have to return an item ? We guarantee a refund for any item purchased on our website if you are not completely satisfied with it. To do so, simply register your return in your customer account https://www.basket4ballers.com/fr/mon-compte within 30 days of receiving the item. The return period is 30 days from the date of receipt of the order Are returns free? ? Returns initiated through the customer portal under thSome readers

• What is the average processing time for returns?

  Returns are received at our warehouse, and our logistics team notifies us of a returned package only after it has been inspected. To find out if your return has been received, we recommend checking your package’s tracking information. Returns are inspected and processed on Tuesdays, Wednesdays, Thursdays, and Fridays at the end of the day. During busy periods (back-to-school season, holiday season, sales, etc.), the inspection time for returns may be extended. The issuance of a credit note orSome readers

Returns

• Tracking shows my return is delivered, but I haven't been refunded yet / status remains "waiting for parcel"

  The tracking shows that my return has been delivered to your warehouse, but I still haven't been refunded and/or the return status still says "waiting for parcel". Don't worry, this is completely normal. When you make a return and hand your parcel over to the carrier, in most cases they will mark it as delivered as soon as it enters their distribution network. However, this doesn't necessarily mean that the parcel has already arrived at our warehouse; it usually takes a few extra days. OnFew readers

Delivery

• What is the shipping time for my order?

  Order Shipping Times Orders are processed in our warehouse every day from Monday through Friday, excluding holidays. Any order placed before 2:00 PM Monday through Friday will be processed and shipped the same day. Orders placed after that time will be processed and shipped the next business day. In some cases, your order may not be prepared immediately. This is because certain items may not be immediately available in our warehouse and may still be in the process of being sourced and shiSome readers

Refunds

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Reimbursements

• Is it possible to cancel my order?

  Once your order is confirmed, our logistics team prepares it very quickly to ship it to you as soon as possible. Therefore, it is generally not possible to cancel it. If you contact us before preparation has started, we will do our best to cancel it. However, this is very rare: our messages are processed in the order they are received during customer service opening hours. Quite often, the package is already prepared by the time we process your request. If your order is already being prepared orFew readers

Warranty Claim

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Warranty request

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• Where can I find the invoice for my order?

  The invoice for any order placed on the basket4ballers.com website is available in your customer account under the "My Orders" tab. Then click on "details" for the relevant order, and then on "Download your invoice in PDF format". Your invoice is available once your order has been shipped. The link to download it is also included in your shipping confirmation email.Few readers