How do I return an item?

How long do I have to return an item ?

We guarantee a refund for any item purchased on our website if you are not completely satisfied with it.
To do so, simply register your return in your customer account https://www.basket4ballers.com/fr/mon-compte within 30 days of receiving the item.

Are returns free? ?

Returns initiated through the customer portal under the My Orders tab are free for shipments from France via Chronopost, from Germany via DHL, or from Belgium, Spain, and Luxembourg via Mondial Relay. Returns made directly in our stores are also free.

However, for orders shipped to other countries, you are responsible for return shipping costs, and no prepaid shipping label will be provided.

How to request a return ?

Subject to eligibility, we offer you the option to return your items to us free of charge via Chronopost, DHL, or Mondial Relay through our simplified returns process. For other non-eligible countries, you may return your unwanted items to us via any other carrier of your choice at your own expense.

Upon receipt of your package by our team, you will be refunded within a maximum of 14 days via store credit or the same payment method used for your order (credit card, gift card, PayPal, etc.), depending on your preference. The refund includes the shipping costs paid for your order.

Items you wish to return must be new, unused, and unworn, in their original packaging with the tags attached to the products. Underwear and socks (considered underwear) cannot be refunded after being tried on.

To make a return from mainland France using Chronopost:

1. Go to your customer account, under the “My Orders” tab. Go to the details of the relevant order to indicate the products you wish to return to us. Choose your refund method (store credit or refund to your original payment method).
2. On the “My Product Returns” page, print the return form to include in your package.
3. Then click “Print Label” to download and print the** Chronopost return label** to stick on your box.
4. Drop off your package at the Chronopost pickup point of your choice.

To make a return from Germany with DHL:

1. Go to your customer account, "My Orders" tab. Go to the details of the relevant order to indicate the products you wish to return to us. Choose your refund method (store credit or refund to your original payment method).
2. On the “My Product Returns” page, print the return slip to include in your package.
3. Then click on “Print Label” to download and print the DHL return label to affix to your box.
4. Drop off your package at the DHL pickup location of your choice.

To return an item from Belgium, Spain, or Luxembourg using Mondial Relay:

1. Go to your customer account, under the "My Orders" tab. View the details of the relevant order to select the items you wish to return. Choose your refund method (store credit or refund to your original payment method).
2. On the “My Product Returns” page, print the return slip to include in your package.
3. Then click “Print Label” to be redirected to the Mondial Relay website. After verifying your details, you can print your Mondial Relay return label to affix to your box.
4. Drop off your package at the Mondial Relay pickup point of your choice.

To send your return to us via another carrier:

1. Go to your customer account, under the “My Orders” tab. Go to the details of the relevant order to select the products you wish to return to us. Choose your refund method (store credit or refund to your original payment method).
2. On the “My Product Returns” page, print the return slip to include in your package.
3. Return your items to the following address via the carrier of your choice:

Important note: Be sure to choose a carrier that delivers requiring a signature and be sure to keep the tracking number for your package. You are responsible for it until it is returned to our warehouse. Any package shipped to a different address will be refused.

Exchanges

Exchanges are currently not available, but you may return the items in question. To receive a different color or size, you will need to place a new order on the website.

Updated on: 09/06/2026